1. Information We Collect

When you use SmartChat services, we may collect the following types of information:

• Account Information: Basic information provided during registration, such as email address, phone number, and company name.
• Communication Data: Messages sent and received through our platform, including text, images, and files, to provide message aggregation and smart customer service features.
• Channel Data: Account information for the social media and messaging channels you connect, including WhatsApp, Facebook Messenger, Telegram, Instagram, LINE, Email, Discord, and more.
• Usage Data: Login times, feature usage records, operation logs, and other service usage information.
• Device Information: Technical details such as browser type, operating system, device identifiers, and IP address.

2. How We Use Your Information

The information we collect is used for the following purposes:

• Provide, maintain, and improve our services, including multi-channel message aggregation, AI-powered smart replies, real-time translation, and other core features.
• Process your payment requests, including USDT and other cryptocurrency payments.
• Send service-related notifications, such as account changes, security alerts, and product updates.
• Analyze service usage patterns to optimize product experience and service quality.
• Prevent fraud, abuse, and illegal activities to ensure platform security.
• Comply with applicable laws, regulations, and regulatory requirements.

3. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• With your prior consent or authorization.
• With our affiliated companies, but only for the purposes described in this Privacy Policy.
• As required by applicable laws, legal processes, or government mandates.
• To protect the rights, property, or safety of ourselves, other users, or the public.

4. Data Security

We take reasonable security measures to protect your personal information, including but not limited to:

• End-to-end encrypted data transmission (TLS/SSL).
• Encrypted data storage and access controls.
• Regular security audits and vulnerability scans.
• Strict management of employee data access permissions.

While we make every effort to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. In the event of a personal data security incident, we will notify you promptly.

5. Data Storage

Your personal information is stored on our cloud servers in data centers located in Singapore. We retain your personal information only for as long as necessary for the purposes described in this Privacy Policy. When you delete your account or request data deletion, we will delete or anonymize your personal information within a reasonable timeframe, except where otherwise required by law.

6. Your Rights

Under applicable laws, you have the following rights:

• Access your personal information.
• Correct inaccurate information.
• Delete your personal information (to the extent permitted by law).
• Withdraw consent for information processing.
• Data portability: obtain a copy of your personal data in a commonly used format.

To exercise these rights, please contact us via Telegram @dmvip888.

7. Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience and analyze service usage. You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the normal operation of our services.

8. Third-Party Services

Our services involve integration with third-party messaging platforms, including but not limited to WhatsApp, Facebook Messenger, Telegram, Instagram, LINE, Discord, and others. These third-party platforms have their own privacy policies, and we recommend that you review them. We only collect data necessary to provide our message aggregation service and do not obtain information beyond the required scope from third-party platforms.

9. Children's Privacy

Our services are intended for business and commercial users and are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will promptly delete such data.

10. Privacy Policy Updates

We may update this Privacy Policy from time to time. Updated policies will be published on our website. For significant changes, we will notify you through in-service notifications or email. Your continued use of our services constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or suggestions regarding this Privacy Policy, please contact us through:

• Telegram: @dmvip888
• Official Website: domikefu.com