6 Core Features

All-Channel Smart Customer Service, One-Stop Solution

From message aggregation to AI automation, team collaboration to data analytics — covering every customer service scenario

多渠道
快捷回复
团队协作
客户管理
数据报表
实时翻译

All Multi-Channel Messages in One Place

Seamlessly sell, market, or serve through live chat, WhatsApp, Facebook Messenger, Telegram, Instagram, LINE, Email, and more for a unified customer experience

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全渠道在线客服系统 — 统一管理多个社媒渠道

Powerful Quick Reply & Smart Reply

Built-in rich template library with one-click quick replies and AI-powered context-aware suggestions — every response is precise and efficient, drastically reducing customer wait time

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AI智能客服机器人 — 快捷回复与智能回复

Efficient Team Collaboration on Every Conversation

Integrate all messaging channels into one dashboard with automatic chat assignment and internal conversation routing for seamless cross-team collaboration

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A
Alex Chen New Lead
via WhatsApp
L
W
Z
+2
High Priority Enterprise VIP
A

Hi! I'm looking into bulk pricing for 500+ users on the enterprise plan.

10:30 AM
Internal Note Li Ming
@Wang Fang — High-intent client! Needs custom quote for 500 seats.
L

Hi Alex! Enterprise plans start at $299/mo. I'll loop in our specialist for a custom quote.

10:32 ✓✓
A
Alex is typing…
Write a reply…
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Assigned to Agent
L
Li Ming
Online · 4 chats
Reassign
Resolve
Transfer Chat
L
Li Ming
● Online
W
Wang Fang
● 2 chats
Z
Zhang Wei
● Free
Transfer Now
Internal Note just now

@Zhang Wei — please follow up on the enterprise proposal. Client needs response by EOD today!

W
Wang Fang · 10:33 AM

Centralized Customer Management and Analytics

Build a customer database, track all activities and browsing history, and achieve precise customer profiling with data-driven operational decisions

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Customers
JD
John Doe
VIP
LC
Lisa Chen
New
ML
Mark Lee
Repeat
SK
Sara Kim
Active
JD
John Doe VIP
[email protected] · Active 2m ago
128
Chats
98%
Satisfaction
$12K
Revenue
High Value Repeat Enterprise
Activity
Purchased Pro plan 2h ago
Opened support ticket 1d ago
Upgraded to Enterprise 3d ago

Master Key Metrics and Business Trends

Multi-dimensional visualizations covering query types, channels, customers, products, and more — helping you make informed business plans

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Total Chats
2,847 ↑12%
Avg Response
28s ↓15%
Satisfaction
98% ↑3%
Weekly Overview This Week
MonTueWedThuFriSatSun
Channels
WhatsApp 40%
Telegram 25%
Facebook 20%
+23%
vs last month

Break Language Barriers, Communicate Globally

Auto-translation lets you easily communicate with customers worldwide, expand into new international markets, and eliminate communication barriers

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中文对话 WhatsApp
A

你好,请问这个产品有货吗?我想订购 500 件。

Hello, is this product in stock? I'd like to order 500 units.

10:32 🌐 中→EN
L

您好!这款产品有现货,500 件可以给您批发价。

Yes, it's in stock! We can offer a wholesale price for 500 units.

🌐 中→EN 10:33 ✓✓
AI Auto
EN
English Chat Translated
A

Hello, is this product in stock? I'd like to order 500 units.

你好,请问这个产品有货吗?我想订购 500 件。

10:32 🌐 EN→中
L

Yes, it's in stock! We can offer a wholesale price for 500 units.

您好!这款产品有现货,500 件可以给您批发价。

🌐 EN→中 10:33 ✓✓
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ES
+50 languages

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